Being Put On Hold Can Be A Pain. CVS To Update Its Hold Music

Mar 11, 2019
Originally published on March 11, 2019 8:12 am
Copyright 2019 NPR. To see more, visit https://www.npr.org.

DAVID GREENE, HOST:

Good morning. I'm David Greene. And sorry, I just need to put you on hold for a sec.

(SOUNDBITE OF MUSIC)

GREENE: So that is actually what you hear if you call a CVS pharmacy and you're put on hold. Dr. Steven Schlozman hates it. The Massachusetts psychiatrist wrote last year, begging CVS to change it. He said their music haunted him in his sleep. Well, WBUR in Boston reports that CVS is updating its music, not necessarily in response to Schlozman, but doc, you're still my hero. It's MORNING EDITION. Transcript provided by NPR, Copyright NPR.